Course Code: REL-ALL-0-WPCC
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2027
Learning Objectives:
Identify the four primary communication styles and their influence on communication.
Examine the role of EI and empathy in communication.
Compare ways to manage anger and distress.
Recall strategies for stress management and how to utilize self-care.
Outline:
Section 1: Communication Styles
Introduction
Managing Unconscious Bias in Communication
Impact of Effective Communication
Key Takeaways
Section 2: Communication Strategies
The Power of Emotions
Managing Anger and Distress
Key Takeaways
Section 3: Stress Management
The Cause and Effect of Stress
Strategies for Stress Management
Key Takeaways
Section 4: Conclusion
Course Summary
Course Contributor
References
Writer: Emily Allen
Emily is a graduate of UNC Wilmington, where she earned an MSN in Nursing Education in 2021. She is an experienced perianesthesia care unit (PACU) nurse and has cared for a wide variety of inpatient and ambulatory surgical patients. Emily has served as a Charge Nurse in UNC’s Ambulatory Care PACU and holds her CPAN certification from the American Board of Perianesthesia Nursing Certification (ABPANC). Her passion for education has led her to a position as a content writer at Relias.
Target Audience:
The target audience for this course is: Educators; Medical Assistants; Nursing Personnel; Nutrition and Dietetics Professionals; in the following settings: Hospitals: Acute.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.