Course Code: REL-PAC-0-FWFACPCS
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2027
Learning Objectives:
Indicate the five most important decision domains to discuss with people during advance care planning conversations as outlined in the Five Wishes conversation framework.
Identify general considerations to keep in mind when conducting advance care planning conversations.
Discuss the benefits of compassionate communication and identify the skills involved.
Describe the specific skills necessary for conducting effective and sensitive advance care planning conversations.
Outline:
Section 1: Advance Care Planning and the FIVE WISHES® Model
Advance Care Planning
The FIVE WISHES® Conversation Framework
Review
Key Takeaways
Section 2: Compassionate Communication Skills
Learning About the People
Active Listening
Additional Communication Skills
Review
Key Takeaways
Section 3: Advance Care Planning Conversation Skills
Exploring Familiarity
Assessing the Person
Exploring Values, Experiences, and Concerns
Providing Information
Review
Key Takeaways
Section 4: Considerations for Conversations
Factors
Review
Key Takeaways
Section 5: Conclusion
Course Summary
Course Contributors
References
Subject Matter Expert: Kathleen Taylor
Kathleen serves as the Healthcare Advisor for the Five Wishes program. Kathleen has over 30 years of experience in the healthcare and nonprofit sectors. Her passion is centered in improving the healthcare experience for people who are sick and vulnerable, and helping healthcare professionals master skills in cultivating empathy and communicating compassionately. She operates a healthcare consulting practice focused on palliative care communication, strategy and programming. Previously, she served for a decade as the Director of community engagement at the country’s largest nonprofit hospice organization where she led their advance care planning education programs, and developed their first training program on empathy and compassion in patient care. She also worked as a hospice counselor serving patients and families coping with life-limiting illness, caregiving, and grief.
Kathleen is a Florida Licensed Mental Health Counselor and Qualified Clinical Supervisor. She earned a Bachelor’s degree in Psychology at Stetson University, a Master’s degree in Mental Health and Rehabilitation Counseling at the University of South Florida, and a Graduate Certificate in Nonprofit Management & Innovation at the University of Tampa’s John Sykes College of Business.
Editor: Chris Martin, BS, BA
Chris is a writer and editor at Relias. He holds a national safety and health credential from OSHA's Directorate of Training and Education.
Target Audience:
The target audience for this course is: Administration; Nursing Personnel; in the following settings: Skilled Nursing Facility.
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All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.