Improved Performance with Coaching

Course Code: REL-PAC-0-IMPC

Hours: 1

Type: Online Course

Content Expiration Date: 12/31/2027

Learning Objectives:
Discuss the difference between being a coach and being a boss.
Describe two ways to confront and correct poor performance through coaching and a performance improvement plan.
Explain how to make the transition from manager to coach.

Outline:

Section 1: The Purpose of Employee Coaching

Definition of Coaching

Employee Coaching

Knowledge Check

Effective Coaching

Knowledge Check

Key Takeaways

Section 2: Making the Transition to Coach

The Coach

Trust and a Coaching Climate

Effective Communication for Coaches

Judging Versus Learning

Telling Versus Asking

Coaching Questions

Nonverbal Communication

Addressing an Employee’s Attitude

Knowledge Check

Key Takeaways

Section 3: Coaching Feedback and Correcting Performance

Giving Feedback

Receiving Feedback

Confronting Poor Performance

Knowledge Check

Corrective Coaching

Dealing With Poor Performance

Knowledge Check

Key Takeaways

Section 4: Conclusion

Course Summary

Course Contributors

References

Subject Matter Expert: David Morstad, M.Ed.

David Morstad, M.Ed., has served as a Corporate Director of Training, VP/Communications, and is a veteran of nearly forty years in the human services field. He is a Fellow of the American Association on Intellectual and Developmental Disabilities and a sought-after writer and speaker on issues of leadership in the disability field.

Writer: Kim Matthews, RN

Kimberly Matthews, RN obtained a nursing degree from Western Kentucky University in 1998.  Ms. Matthews possesses over 20 years of nursing experience with over 17 of those in the Skilled Nursing industry.  Ms. Matthews has extensive experience in MDS, restorative nursing programs, and nursing management.  Ms. Matthews is currently a Post Acute Care Content writer and subject matter expert for MDS.

Target Audience:
The target audience for this course is: Administrators; Human Resource Professional; Nurses; in the following settings: Post-Acute Care.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

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All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.