CAHPS Survey for Hospice Providers

Course Code: REL-PAC-0-CAHPSHP

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2026

Learning Objectives:
Recognize the purpose of the CAHPS® Hospice Survey and how it is administered.
Identify interventions to improve the CAHPS® Hospice Survey results.

Outline:

Section 1: Introduction

Section 2: CAHPS® Hospice Survey

The Purpose and Methods

Key Takeaways

Section 3: From Data to Quality Measures

Survey Design

Key Takeaways

Section 4: Conclusion

Course Summary

Course Contributors

Resource

References

Reviewer: Susan Heinzerling, BSN, RN, CHPN

Susan Heinzerling earned a Bachelor of Science in biology and a Bachelor of Science in nursing from the University of North Carolina at Chapel Hill as well as a Master of Life Sciences in physiology from North Carolina State University. She became a doctoral candidate in immunology at the University of South Alabama. Her research experiences in the biomedical sciences led to an interest in evidence-based practices. Ms. Heinzerling began her nursing career as a medical/surgical nurse. Patients in acute care with multiple chronic conditions and repeated hospitalizations inspired her practice of hospice nursing. She has worked as a hospice admissions nurse and a hospice RN case manager in both a large urban setting and a rural community.

Subject Matter Expert: Elizabeth Vaccaro, BSN RN

Elizabeth Vaccaro earned her Bachelor of Science in nursing from Kean University. She has worked as a Multiple Sclerosis Nurse Educator. Elizabeth has worked in a variety of healthcare settings from the hospital to the pharmaceutical industry which has allowed her to have a great appreciation for all the challenges that span the healthcare field.  She has practiced in the hospice setting for nine years in a variety of roles from Case Manager, Educator, and Director of both inpatient and home care hospice. 

Target Audience:
The target audience for this course is: Administrators; Nurses; in the following settings: Hospice.

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All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.